Win88 is fully committed to protecting the privacy and personal data of every member. This Privacy Policy clearly outlines the types of data we collect, how it is used, and your rights as a user of our platform in Malaysia.
Six core principles underpinning Win88's approach to data protection.
Win88 collects only the data strictly necessary to operate the platform — name, phone number, email, and payment information. We do not collect data unrelated to the services we provide you.
All data transmitted between your device and Win88 servers is encrypted using 256-bit SSL technology — the same standard used by Maybank2u and CIMB Clicks. Data stored on our servers is also fully encrypted.
Win88 does not sell, rent, or share your personal data with any third party for marketing purposes. Data is only shared with service providers necessary for platform operations, and they are bound by strict confidentiality agreements.
Primary data of Malaysian users is stored in data centres that comply with international security standards. We ensure that any cross-border data transfers, where applicable, are subject to protections equivalent to or exceeding Malaysian standards.
You have the right to access, correct, or request deletion of your personal data at any time. Requests can be submitted to the Win88 team via email and will be processed within 14 working days.
The Win88 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure our practices remain current and meet all legal requirements.
Win88 ("we", "Platform") respects the privacy of every individual who uses our online sports betting and casino platform. This Privacy Policy sets out in detail how Win88 collects, uses, stores, protects, and discloses your personal data when you use our services.
This policy applies to all Win88 platform users, including website visitors, prospective members, and registered members. By using the Win88 platform or registering as a member, you agree that your personal data will be processed as described in this Privacy Policy.
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Mandatory |
| Contact Information | Email address, Malaysian phone number | Mandatory |
| Financial Information | Bank account number, e-wallet details (Touch 'n Go, GrabPay, DuitNow) | Required for transactions |
| Login Information | Username, password (stored in hashed form) | Mandatory |
| Verification Information | MyKad/passport copy, bank statements for KYC | Required for withdrawals |
Win88 collects your personal data through the following channels:
Win88 uses your personal data solely for legitimate and necessary purposes. Below is a complete list of how your data is used:
| Purpose | Legal Basis | Description |
|---|---|---|
| Account management | Contract | Creating and managing your Win88 account |
| Transaction processing | Contract | Processing deposits and withdrawals in MYR |
| Identity verification (KYC) | Legal obligation | Compliance with anti-money laundering requirements |
| Platform Security | Legitimate interest | Detecting and preventing fraud and illegal activity |
| Customer support | Contract | Helping you resolve issues and enquiries |
| Service communications | Contract | Transaction notifications, important account updates |
| Marketing (with consent) | Consent | Relevant promotions and offers for Malaysian users |
| Analytics & improvement | Legitimate interest | Improving platform quality and the overall user experience |
| Legal compliance | Legal obligation | Fulfilling required reporting obligations |
Win88 does not sell, rent, or trade your personal data to any party. However, in operating the platform, we may share limited data with the following categories of third parties:
All third parties that receive data from Win88 are required to comply with data protection standards equivalent to or exceeding Malaysia's PDPA 2010.
Win88 implements comprehensive technical and organisational security measures to safeguard your personal data:
All data communications between your browser/app and Win88's servers are fully encrypted
Your password is stored in hashed form (bcrypt) — no one, including Win88 staff, can read it
An active intrusion detection system monitors platform traffic around the clock
Only staff with explicit authorisation may access personal data, and solely for service-related purposes
Win88 retains your personal data only for as long as necessary for the stated purposes or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account remains active | Service operations |
| Financial transaction data | 7 years after the transaction | Malaysian legal requirements |
| Identity verification records (KYC) | 5 years after account closure | Anti-money laundering |
| Support communication logs | 2 years | Dispute resolution |
| Technical log data | 90 days | Security and troubleshooting |
| Account data closed (non-financial) | 90 days after account closure | Processing account closure |
Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with Win88's established data disposal procedures.
Win88 uses cookies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you browse our website.
| Cookie Type | Purpose | Period | Can It Be Disabled? |
|---|---|---|---|
Session cookies, login |
Keeping the platform running — login, session security, and CSRF verification | Session / 30 days | No — the platform cannot function without it |
User preferences |
Remembering your language preference, display settings, and favourite tables | 1 year | Yes — via browser settings |
Usage statistics |
Understanding how users interact with the platform in order to make improvements | 2 years | Yes — via the Win88 cookie preference centre |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may cause certain platform features to not work properly.
As a Win88 user in Malaysia, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete data in our records
Request the deletion of your personal data (subject to legal obligations)
Restrict how we process your data under certain circumstances
Receive your data in a machine-readable format for portability
Object to your data being used for direct marketing at any time
The Win88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and terminate the associated account. If you have reason to believe that a child has registered on our platform, please contact us immediately at support@win88-khelo.net.
Win88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:
Continued use of the Win88 platform after the effective date of an amended Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you may close your account at any time.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the Win88 Privacy Officer:
For general enquiries about the platform, visit FAQ us. For information on privacy rights within the game, please refer to Responsible Gaming.
Privacy is more than a legal document to us. It is a commitment we uphold every day in every decision we make regarding the data of our Malaysian users.
We are always transparent about what data we collect and why. No hidden agenda.
We only collect what is strictly necessary — nothing more, nothing less.
Your data has never been, and will never be, sold to advertisers or third-party data brokers.
You can access, correct, download, or delete your data at any time — no lengthy back-and-forth required.
We continuously invest in the latest security technologies to keep your data safe at all times.
Over 500,000 Malaysian members have entrusted their data to Win88. Our platform is secure, licensed, and committed to protecting your privacy at all times. Register for free and start playing today.
By registering, you agree to the Terms & Conditions and Privacy Policy Win88. 18+ only.